Privacy Policy


This website collects some personal data from its users.

Data Controller

Personal data submitted through this website is controlled by:

The Data Controller

The Language Hub CIC

52 Keith Court

Glasgow

G11 6QW

Contact email

info@thelanguagehub.co.uk

Types of data collected

Among the types of personal data that the Language Hub website collects, by itself or through third parties, there are:

  • Cookies
  • Usage data
  • Email address
  • First name
  • Last name

Complete details on each type of personal data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the data collection.

Personal data may be freely provided by the user, or, in case of usage data, collected automatically when using the Language Hub’s website.

Unless specified otherwise, all data requested by the Language Hub’s website is mandatory and failure to provide this data may make it impossible for our website to provide its services. In cases where the Language Hub’s website specifically states that some data is not mandatory, users are free not to communicate this data without consequences to the availability or the functioning of the service.

Users who are uncertain about which personal data is mandatory are welcome to contact us.

Any use of cookies or of other tracking tools by the Language Hub’s website or by the third-party services used by us on this website serves the purpose of providing the service required by the user, in addition to any other purposes described in this privacy policy document.

Users are responsible for any third-party personal data obtained, published or shared through this website and confirm that they have the third party’s consent to provide the data to the Language Hub.

Mode and place of processing the data

Methods of processing

The Language Hub takes appropriate security measures to prevent unauthorised access, disclosure, modification, or unauthorised destruction of the data.

The data processing is carried out using computers and/or IT enabled tools, following organisational procedures and modes strictly related to the purposes indicated. In addition to the Language Hub, in some cases, the data may be accessible to certain types of persons in charge, involved with the operation of this website (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as data Processors by the Language Hub. The updated list of these parties may be requested from the Language Hub at any time.

Legal basis of processing

The Language Hub may process personal data relating to users if one of the following applies:

  • Users have given their consent for one or more specific purposes. Note: Under some legislation the Language Hub may be allowed to process personal data until the user objects to such processing (opt-out), without having to rely on consent or any other of the following legal bases. This, however, does not apply, whenever the processing of personal data is subject to European data protection law;
  • Provision of data is necessary for the performance of an agreement with the user and/or for any pre-contractual obligations thereof;
  • Processing is necessary for compliance with a legal obligation to which the Language Hub is subject;
  • Processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Language Hub;
  • Processing is necessary for the purposes of the legitimate interests pursued by the Language Hub or by a third party.

In any case, the Language Hub will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Place

The data is processed at the Language Hub’s operating offices and in any other places where the parties involved in the processing are located.

Depending on the user’s location, data transfers may involve transferring the user’s data to a country other than their own. To find out more about the place of processing of such transferred data, users can check the section containing details about the processing of personal data.

Users are also entitled to learn about the legal basis of data transfers to a country outside the European Union or to any international organisation governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Language Hub to safeguard their data.

If any such transfer takes place, users can find out more by checking the relevant sections of this document or inquire with the Language Hub using the information provided in the contact section of this website.

Retention time

Personal data shall be processed and stored for as long as required by the purpose they have been collected for.

Therefore:

  • Personal data collected for purposes related to the performance of a contract between the Language Hub and the user shall be retained until such contract has been fully performed.
  • Personal data collected for the purposes of the Language Hub’s legitimate interests shall be retained as long as needed to fulfil such purposes. users may find specific information regarding the legitimate interests pursued by the Language Hub within the relevant sections of this document or by contacting the Language Hub.
  • The Language Hub may be allowed to retain personal data for a longer period whenever the user has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Language Hub may be obliged to retain personal data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority. Once the retention period expires, personal data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.

The purposes of processing

The data concerning the user is collected to allow the Language Hub to provide its services, as well as for the following purposes:

  • Analytics
  • SPAM protection
  • Backup saving and management, and
  • Contacting the user.

Users can find further detailed information about such purposes of processing and about the specific personal data used for each purpose in the respective sections of this document.

Detailed information on the processing of personal data

Personal data is collected for the following purposes and using the following services:

Analytics

The services contained in this section enable the Language Hub to monitor and analyse web traffic and can be used to keep track of user behaviour.

Google Analytics (Google Inc.)

Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilises the data collected to track and examine the use of this website, to prepare reports on its activities and share them with other Google services.

Google may use the data collected to contextualise and personalise the ads of its own advertising network.

Personal data collected: Cookies and Usage data.

Place of processing: United States of America

Privacy Policy – Opt Out.

Google reCAPTCHA

Provider

  • Google inc.

Purpose

SPAM protection

Personal data collected

  • Usage data
  • Cookies

Privacy Policy

Google reCAPTCHA is a SPAM protection service provided by Google Inc.

The use of reCAPTCHA is subject to the Google privacy policy and terms of use.

Google Maps

Provider

  • Google inc.

Purpose

Displaying content from external platforms

Personal data collected

  • Cookies
  • Usage data

Privacy Policy

Google Maps is a maps visualisation service provided by Google Inc. that allows this Application to incorporate content of this kind on its pages.

Google Fonts

Provider

  • Google inc.

Purpose

Displaying content from external platforms

Personal data collected

  • Usage data
  • Various types of data as specified in the privacy policy of the service

Privacy Policy

Google Fonts is a typeface visualisation service provided by Google Inc. that allows this Application to incorporate content of this kind on its pages.

Contacting the Hub

By filling in the contact form with their data, the user authorises this website to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header.

Data Processor: HubSpot CRM

HubsSpot’s online Subscription Service allows the Language Hub to create and share marketing, sales and customer service content.

Personal data collected: email address, first name and last name.

Place of processing: The Republic of Ireland

Privacy Policy

Contacting You

Data Processor: MailChimp

MailChimp is a marketing automation platform and an email marketing service and a trading name of its operator, Rocket Science Group.

Personal data collected: email address, first name, last name, telephone number (optional).

Place of processing: The United States of America

Privacy Policy

Backup

This type of service allows the Language Hub to save and manage backups of this website on external servers managed by the service provider itself. The backups may include the source code and content as well as the data that the user provides to this website.

Backup on Google Drive (Google Inc.)

Data Processor: Google Drive is a service to save and manage backups provided by Google Inc.

Personal data collected: various types of data as specified in the privacy policy of the service.

Place of processing: United States of America

Privacy Policy.

Spam Filtering

This type of service analyses the traffic of this website, potentially containing users’ personal data, with the purpose of filtering it from parts of traffic, messages and content that are recognised as SPAM.

Akismet (Automattic Inc.)

Akismet is a SPAM protection service provided by Automattic Inc.

Personal data collected: various types of data as specified in the privacy policy of the service.

Place of processing: United States of America

Privacy Policy.

Your Rights

You may exercise certain rights regarding the way in which their data is processed by the the Language Hub.

In particular, you have the right to do the following:

  • Withdraw your consent at any time. You have the right to withdraw consent where you have previously given consent to the processing of your personal data.
  • Object to processing of your data. You have the right to object to the processing of your data if the processing is carried out on a legal basis other than consent. Further details are provided in the dedicated section below.
  • Access your data. You have the right to learn if data is being processed by the Language Hub, obtain disclosure regarding certain aspects of the processing and obtain a copy of the data undergoing processing.
  • Verify and seek rectification. users have the right to verify the accuracy of your data and ask for it to be updated or corrected.
  • Restrict the processing of your data. You have the right, under certain circumstances, to restrict the processing of your data. In this case, the Language Hub will not process your data for any purpose other than storing it.
  • Have your personal data deleted or otherwise removed. You have the right, under certain circumstances, to obtain the erasure of your data from the Language Hub.
  • Receive your data and have it transferred to another controller. You have the right to receive your data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the data is processed by automated means and that the processing is based on the your consent, on a contract which you are part of or on pre-contractual obligations thereof.
  • Lodge a complaint. You have the right to bring a claim before the Information Commissioner’s Office (ICO).

Details about the right to object to processing

You should know that if the Language Hub processes your personal data for the purposes of direct marketing, you can object to that processing at any time without providing any justification. To learn, whether the Language Hub is processing your personal data for direct marketing purposes, you may refer to the relevant sections of this document.

How to exercise these rights

Any requests to exercise your rights can be directed to the Language Hub through the contact details provided on this website These requests can be exercised free of charge and will be addressed by the Language Hub as early as possible and always within one month.

Additional information about data collection and processing

Legal action

The user’s personal data may be used for legal purposes by the Language Hub in a court of law or in the stages leading to possible legal action arising from improper use of this website or the related services.

The user must accept that the Language Hub may be required to reveal personal data upon request of public authorities.

Additional information about user’s personal data

In addition to the information contained in this privacy policy, this website may provide the user with additional and contextual information concerning particular services or the collection and processing of personal data upon request.

System logs and maintenance

For operation and maintenance purposes, this website and any third-party services may collect files that record interaction with this website (System Logs) use other personal data (such as the IP address) for this purpose.

Information not contained in this policy

More details concerning the collection or processing of personal data may be requested from the Language Hub at any time. Please see the contact information at the beginning of this document.

How ‘Do Not Track’ requests are handled

This website does not support ‘Do Not Track‘ requests. To determine whether any of the third-party services it uses honour the ‘Do Not Track’ requests, please read their respective privacy policies.

Changes to this privacy policy

The Language Hub reserves the right to make changes to this privacy policy at any time by giving notice to its users on this page and possibly within this website and/or as far as technically and legally feasible, sending a notice to users via any contact information available to the Language Hub. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. If a user objects to any of the changes to this policy, the user must cease using this website and can request that the Language Hub remove the personal data. Unless stated otherwise, the then-current privacy policy applies to all personal data the Language Hub has about users.

Definitions and Legal References

Personal data (or data)

Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.

Usage data

Information collected automatically through this website (or third-party services employed in this website), which can include: the IP addresses or domain names of the computers utilised by the users who use this website, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilised to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilised by the user, the various time details per visit (e.g., the time spent on each page within the website) and the details about the path followed within the website with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the user’s IT environment.

User

The individual using this website who, unless otherwise specified, coincides with the data Subject.

Data Subject

The natural person to whom the personal data refers.

Data Processor (or data Supervisor)

The natural or legal person, public authority, agency or other body which processes personal data on behalf of the Controller, as described in this privacy policy.

Data Controller (or Language Hub)

The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data, including the security measures concerning the operation and use of this website. The Data Controller of this website, unless otherwise specified, is the Language Hub.

This website

The means by which the personal data of the user is collected and processed.

Service

The service provided by this website as described in the relative terms (if available) and on this website.

European Union (or EU)

Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.

Cookies

Small sets of data stored in the user’s device.

Legal information

This privacy statement has been prepared based on provisions of multiple legislations, including Part. 13/14 of Regulation (EU) 2016/679 (General data Protection Regulation).

This privacy policy relates solely to this website, if not stated otherwise within this document.

Latest update: 8th May, 2018